Canary Wharf Carpet Cleaners Privacy Policy
This Privacy Policy explains how Canary Wharf Carpet Cleaners collects, uses, stores, and protects your personal data. It applies to all Canary Wharf Carpet Cleaners customers and prospective customers in the Canary Wharf area who use our carpet cleaning and related services, contact us, or interact with us in any way.
We are committed to complying with the United Kingdom General Data Protection Regulation and all applicable data protection laws. This Privacy Policy is intended to provide you with clear and transparent information about your personal data and your rights.
Data Controller
The data controller is Canary Wharf Carpet Cleaners. This means we determine the purposes and means of processing your personal data in connection with our services in the Canary Wharf area.
If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact methods provided on our website or other communications you receive from us.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. This may include:
Identification and contact details: name, address, service address, billing address, and other similar contact details.
Communication details: information you provide when you contact us by phone, via online forms, or in writing, including the content of your enquiry and our related correspondence.
Booking and service information: preferred appointment dates and times, service history, property type and access notes relevant to performing the service, and any special instructions.
Billing and payment information: payment status, method of payment, and basic transaction details. We do not store full card details when payment is processed through secure third-party payment providers.
Technical and usage information: limited technical data such as your IP address, browser type, and pages visited when you use our website. This data may be collected through cookies or similar technologies where permitted by law and subject to your choices.
Marketing preferences: your choices regarding receiving marketing communications from us.
Lawful Basis for Processing
We only process your personal data where we have a lawful basis to do so. The main lawful bases we rely on are:
Contract: processing is necessary for entering into or performing a contract with you, such as taking bookings, providing carpet cleaning services, and managing payments and invoices.
Legal obligation: processing is necessary to comply with legal and regulatory requirements, such as tax and accounting obligations.
Legitimate interests: we may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with customers, ensuring the security of our services, improving our services, and handling enquiries or complaints.
Consent: in some cases, we rely on your consent, for example, where we send certain types of direct marketing communications by electronic means, where this is required by law. You can withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our services: including handling enquiries, confirming bookings, carrying out carpet cleaning and related services, and following up on completed work.
To manage payments and billing: including issuing invoices, processing payments through third-party providers, and maintaining accurate financial records.
To communicate with you: including responding to messages, sending booking confirmations, reminders, service updates, and important notices relating to your existing services.
To improve our services: including analysing how customers use our services, monitoring service quality, and enhancing our processes and customer experience.
To comply with legal requirements: including fulfilling tax, accounting, and other regulatory obligations.
To send marketing communications: where permitted by law and in line with your preferences, we may send information about our services, offers, and news. You can opt out of marketing communications at any time.
Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general:
Customer and service records: kept for as long as you are an active customer and for a reasonable period afterwards, to handle queries, repeat services, or disputes, and to meet legal obligations.
Financial and transaction data: retained for the period required by tax and accounting laws.
Marketing data: retained until you withdraw your consent or object to receiving marketing communications, or after a defined period of inactivity, in line with our internal policies.
When personal data is no longer needed, we will delete it or anonymise it so that you can no longer be identified.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where this is necessary to provide our services, operate our business, or comply with legal obligations. These third parties act as data processors or, in some cases, as separate controllers.
Examples of third parties we may use include:
IT and hosting providers that store or manage our systems and data.
Payment processors that handle secure processing of your payments.
Accountants or other professional advisers where required for legal and financial purposes.
Service management or scheduling platforms we use to manage bookings and service visits.
Each processor is required to process personal data only on our documented instructions, to maintain appropriate security, and to comply with applicable data protection laws.
We may also share personal data with law enforcement agencies, regulators, or other authorities when we are legally required to do so or to protect our rights or the rights of others.
International Transfers
Where we use service providers or systems located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include standard contractual clauses or other legal mechanisms recognised under data protection law.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and service providers who need it to perform their duties and implementing suitable security controls in our systems.
While we work to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security, but we aim to maintain a level of protection that is appropriate to the risks.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: you can request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can ask us to delete your personal data.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, and machine-readable format or transfer it to another controller.
Right to object: you can object to processing based on legitimate interests, including profiling, and you have an absolute right to object to direct marketing.
Right to withdraw consent: where we rely on your consent to process personal data, you can withdraw your consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
To exercise any of these rights, please contact us using the contact details available on our website or our usual correspondence channels. We may need to verify your identity before responding to your request.
Complaints
If you are concerned about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The updated version will be made available through our usual communication channels, and the date of the latest revision will be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
