Canary Wharf Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Canary Wharf Carpet Cleaners provides cleaning services to residential and commercial customers. By placing a booking, you agree that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the individual or business placing a booking for cleaning services.
Company means Canary Wharf Carpet Cleaners, the provider of the services.
Services means any cleaning services supplied by the Company, including but not limited to carpet, upholstery, rug, and related cleaning services.
Premises means the property or location where the Services are to be provided.
Booking means a request by the Customer for Services, whether made online, in writing, or verbally.
2. Scope of Services
The Company provides professional carpet and related cleaning services within its operational service area. The exact scope of any Service will be confirmed at the time of booking, based on the information provided by the Customer.
Any quotation or estimate is based on the description and measurements supplied by the Customer. The Company reserves the right to adjust the price if the actual condition, size, or nature of the Premises or items to be cleaned differs from the information given at the time of booking.
3. Booking Process
Bookings can be requested through the Companys chosen communication channels. The Customer must provide accurate information, including the address, access details, type and approximate size of areas or items to be cleaned, and any relevant information about stains, damage, or special requirements.
A booking is considered provisional until confirmed by the Company. Confirmation may be given verbally or in writing. The Company reserves the right to refuse any booking at its discretion.
The Customer is responsible for ensuring that the Premises are accessible at the agreed date and time, and that there is adequate parking and safe access for the cleaning technicians and their equipment. Any parking fees or congestion charges, where applicable, may be added to the final invoice.
4. Estimates and Quotations
Any price provided prior to the commencement of the Services is an estimate based on the information available at the time. The Company may revise the estimate if additional work is required, the scope of work changes, or the Customer requests additional Services.
If the Customer does not agree to any revised price, the Company may cancel the booking or limit the work to what can reasonably be completed for the original estimate, at its discretion.
5. Access and Customer Obligations
The Customer must ensure that the Premises are accessible at the scheduled time and that all areas to be cleaned are reasonably clear of clutter, fragile items, and personal belongings. The Company is not responsible for moving heavy furniture, delicate items, or electrical equipment unless specifically agreed in advance.
The Customer must inform the Company of any known hazards, including loose flooring, electrical issues, water leaks, or any health and safety risks. The Company may refuse to perform all or part of the Services if it considers conditions at the Premises to be unsafe.
The Customer is responsible for children, pets, and third parties present at the Premises during the visit and must ensure they do not interfere with the delivery of the Services.
6. Payments and Charges
Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the visit. The Company may accept various forms of payment, which will be communicated to the Customer at the time of booking or before payment is due.
For commercial Customers, or where agreed in advance, invoices may be issued with specified payment terms. Time for payment shall be of the essence. The Company reserves the right to charge interest, recovery costs, and administrative fees on overdue invoices in accordance with applicable law.
The Company may request a deposit or full prepayment to secure a booking, particularly for large jobs, multiple visits, or specialist work. Deposits are generally non-refundable except where the Company cancels the booking and no suitable alternative appointment can be offered.
All prices are quoted exclusive of any applicable taxes unless expressly stated otherwise. Any changes in applicable taxes or charges may be passed on to the Customer.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving reasonable notice. The required notice period and any applicable charges will be communicated by the Company at the time of booking or in subsequent communications.
If the Customer cancels or reschedules with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full agreed price of the Services. This also applies where the cleaning technicians cannot gain access to the Premises at the scheduled time or are refused entry.
The Company may cancel or reschedule a booking due to circumstances beyond its control, including but not limited to staff illness, equipment failure, severe weather, or safety concerns. In such cases, the Company will use reasonable endeavours to offer an alternative appointment. The Company is not liable for any indirect or consequential losses arising from such cancellations or delays.
8. Service Standards and Limitations
The Company will perform the Services with reasonable care and skill, using appropriate equipment and cleaning methods suitable for the items and surfaces as far as can be reasonably determined from information available at the time.
While the Company aims to achieve high standards of cleaning, it does not guarantee that all stains, odours, or marks will be completely removed. Certain stains may be permanent, and their removal may not be possible without risk of damage. The Customer acknowledges that the results of cleaning can vary depending on age, fibre type, previous cleaning, and nature of soiling or staining.
The Company may decline to treat certain items or areas if, in its professional judgement, the risk of damage is too high. In such cases, the Customer will be informed and no work will be undertaken on those particular items, unless specifically agreed otherwise.
9. Customer Satisfaction and Complaints
The Customer should inspect the work carried out as soon as reasonably practicable after completion of the Services. Any concerns or complaints should be reported to the Company promptly, preferably within 24 hours of completion, so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.
If the Company finds that a complaint is justified, it may choose to re-clean the relevant area, offer a partial refund, or take other remedial action at its discretion. The Company is not obliged to provide any remedy where the Customer fails to notify concerns within a reasonable time, or where issues arise from circumstances beyond the Companys control.
10. Liability and Insurance
The Company will maintain appropriate public liability and, where applicable, employer liability insurance in connection with the provision of the Services.
The Company is not liable for pre-existing damage, wear, discolouration, or defects in carpets, upholstery, rugs, or other items, whether visible or not, that may become more apparent as a result of cleaning. The Customer is responsible for informing the Company of any known issues, including shrinkage risks, loose dyes, or previous damage or repairs.
To the fullest extent permitted by law, the Companys total liability to the Customer for any loss or damage arising out of or in connection with the Services shall not exceed the price paid or payable for the specific Service giving rise to the claim. The Company is not liable for loss of profit, loss of business, loss of goodwill, or any indirect or consequential loss.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Damage to Property and Personal Items
The Customer must remove or secure valuable, fragile, or easily damaged items before the commencement of the Services. The Company will take reasonable care when performing the Services, but accepts no responsibility for damage to items left in or on carpets, upholstery, or surrounding areas that were not removed or highlighted in advance.
If accidental damage occurs as a direct result of the Companys negligence, the Customer must notify the Company as soon as possible and allow a reasonable opportunity for inspection. The Company may choose to repair, replace, or compensate for the damaged item, subject to fair wear and tear, depreciation, and any other relevant factors.
12. Waste Handling and Environmental Regulations
The Company will handle and dispose of any waste generated during the provision of the Services in accordance with applicable environmental and waste management regulations. This may include the collection of waste water, debris, or used consumables arising from the cleaning process.
The Customer must not request or require the Company to dispose of hazardous or prohibited materials in breach of local regulations. If such materials are discovered during the course of the visit, the Company may suspend or terminate the Services for health and safety reasons, and may charge for any additional time or equipment required to manage the situation safely.
The Customer is responsible for any existing waste or refuse at the Premises that is not directly related to the Services. Unless specifically agreed, the Company does not provide general waste removal services. Where the Company agrees to handle additional waste, supplementary charges may apply.
13. Use of Equipment and Utilities
The Company may use its own equipment and cleaning solutions, or may occasionally require access to the Customers electricity, hot water, or other utilities as reasonably necessary to perform the Services. The Customer agrees to provide such access, where available, at no additional cost.
The Customer must not use or interfere with the Companys equipment or materials during the visit. The Company is not liable for any injury or damage resulting from unauthorised use of its equipment by the Customer or any third party.
14. Health, Safety, and Conduct
The Company is committed to maintaining safe working practices and expects the Customer to cooperate with all reasonable health and safety requests. Cleaning technicians must not be subjected to abuse, harassment, discrimination, or unsafe conditions. The Company may withdraw its staff and terminate the Services immediately if such behaviour occurs, and may charge for the full price of the booking.
15. Force Majeure
The Company is not responsible for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, power outages, transport disruptions, accidents, or government restrictions.
16. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. Any revised version will apply to new bookings from the date of publication or notification. Existing confirmed bookings will normally be carried out under the Terms and Conditions in place at the time of confirmation, unless otherwise agreed with the Customer.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or related to these Terms and Conditions or the Services provided by the Company.
18. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed removed to the extent necessary, but the remaining provisions shall continue in full force and effect.
19. Entire Agreement
These Terms and Conditions, together with any agreed quotation or written confirmation of booking, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
By confirming a booking with Canary Wharf Carpet Cleaners, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
